Inspiring and supporting businesses to create environments where people feel safe, confident, and free to be themselves, collaborate authentically, and achieve more together

  • Dr Caitlin Walker
    Innovator, Practitioner
    Works with senior leaders and team members to co-create self-organising, self-modelling teams where people can be at their best, together, most of the time. She consults for international organisations, small operational teams and everything in between.
    Her unique skills and expertise enable her to support clients to effectively manage conflict and drama at source without need to escalate issues. She enables diverse humans to work well together, creating the conditions for them to work sustainably without her.
  • Svetlana Shapovaliants
    Founder, Global Partner
    Senior Learning and Development Professional
    30+ years of experience worldwide
    35000+ hours of group facilitation
    (1000+ hrs under supervision)
    7000+ hrs of individual coaching
    Certified ICF Assessor for PCC level
    Author of the concept and book #DramaFree
    Founder and Chief Creative Officer at Ancora Imparo
    Partner at Walker and Way
Who We Are & What We Do
Enable organizations and teams to grow in maturity, improve collaboration, and build cultures of trust and effectiveness
Team development through
facilitation, training and coaching.
Conflict resolution and
emotional dynamics through mediation and coaching. Creating teams self-sufficient in conflict resolution.
Supporting leaders and
leadership teams to create collective compelling visions and to exemplify the dynamics they want across their business.
When We Step In
  • Teams struggling with
    conflicts or tension
  • Managers who can handle
    tasks but not relationships
  • Organizations ready to
    move from politeness/arguments to
    true collaboration
  • Teams and groups need to
    develop new skills to
    embrace new ambiguous
    challenges
The Problems We Solve
  • Internal conflicts and drama
  • Lack of emotional literacy in leadership
  • Poor communication and avoidance of difficult conversations
  • Low capacity for self-regulation and feedback
  • Leaders not ready to change themselves
  • Lack of skills to embrace new challenges
Our Tools & Approaches
  • Clean Questions
    Clean Language – creates safety, curiosity, and self - discovery
  • Attention focusing & navigating
    Making the most of Problems, Resources, Undesired/ Desired Outcomes and Actions
  • Systemic Modelling
    Helps teams make the most of diverse perspectives to see interconnections and shared responsibility
  • Facilitation & Experiential Learning
    Builds safe, open dialogue without blame
  • Structures
    Cutting edge education for upskilling teams to meet fresh challenges at their best.
  • Clean Interviews
    Maximising the quality and reliability of information from recruitment to customers.
The Impact We Create
  • STRONGER TRUST AND ENGAGEMENT
  • BETTER COMMUNICATION AND EMOTIONAL CLIMATE
  • INCREASED MATURITY AND OWNERSHIP
  • REDUCED TURNOVER AND CONFLICT LEVELS
  • SELF-REGULATING AND RESILIENT/ANTIFRAGILE TEAMS
Why Clients Trust Us
  • We work with empathy and respect
  • Innovative Approaches: Clean Language, Systemic Modelling
  • Transparent, structured, measurable process
  • Empowering clients for self-sufficiency
  • Clear boundaries and realistic expectations
  • Proven track record of efficient and ethical work
These clients already know our work

Collaboration Formats
  • Executive and team coaching
  • Corporate team development programs
  • Trainings in systemic thinking and facilitation
  • Supervision and leadership development support


93 Stoyana Aralice, Beograd, Serbia
Phone: +381 62 1252 736
Email: svetlana@ancoraimparo.ru